Powering EG Group's global network: Simplified management across 10 countries

Overview

EG Group operates one of the world's largest independent fuel and convenience retail networks with over 6,000 sites across 10 countries. As a global organisation managing diverse business sectors-fuel, food-to-go, loyalty programmes and payment systems-EG Group requires robust network infrastructure that scales across international markets while maintaining operational consistency.

Multi-national forecourt operators face significant complexity managing connectivity across thousands of sites, each with local ISPs, varied network standards and country-specific compliance requirements. Coordinating troubleshooting, billing and service delivery with dozens of regional providers creates operational friction and delays incident resolution.

EG Group selected Evolve as a key global supplier to consolidate network management, simplify ISP coordination and deliver unified visibility across their international estate.

The Challenge

Operating 6,000+ sites across 10 countries created several network management challenges for EG Group:

Fragmented ISP relationships

Each country and region required relationships with local connectivity providers, creating dozens of vendor touchpoints for ordering circuits, troubleshooting outages and managing billing.

Complex incident coordination

Network issues required EG Group to coordinate directly with in-country ISPs, often navigating language barriers, time zones and varied support processes.

Lack of unified visibility

Without a single view of global network performance, identifying trends, comparing site health and deploying consistent configurations across countries became time-consuming and error-prone.

Multi-sector service integration

Supporting fuel sales, convenience retail, food-to-go operations, loyalty programmes and payment processing required network infrastructure capable of integrating diverse third-party services while maintaining security and compliance.

The Solution

Evolve designed and deployed a managed network solution that consolidates EG Group's global connectivity and provides centralised visibility and management:

Global ISP partnerships with single point of contact

Evolve maintains partnerships with over 60 ISPs worldwide, enabling EG Group to place communication orders, troubleshoot incidents and manage billing through a single vendor relationship. This eliminates the need for EG Group to coordinate directly with individual in-country providers.

SD-WAN with unified network visibility

Evolve's SD-WAN solution delivers a single view of EG Group's global network estate, providing centralised monitoring, configuration management and performance analytics across all sites and countries.

Multi-sector service integration

The SD-WAN architecture supports seamless deployment of network services for payment processing, loyalty programmes, food-to-go operations and fuel sales, enabling consistent service delivery across EG Group's diverse business sectors.

Simplified billing and administration

Consolidating ISP relationships through Evolve reduced billing complexity and administrative overhead, providing clearer cost visibility and eliminating duplicate vendor management.

Scalable deployment model

Evolve's blueprint-led approach enables rapid integration of new sites as EG Group expands or acquires additional forecourt assets across existing and new markets.

The Benefits

Simplified vendor management

Single point of contact for connectivity orders, troubleshooting and billing across 60+ global ISPs reduces operational complexity and accelerates incident resolution.

Unified network visibility

Centralised SD-WAN management provides real-time visibility of network health, performance trends and site status across all 10 countries.

Faster incident resolution

Evolve coordinates directly with in-country ISPs, eliminating delays from language barriers, time zones and varied support processes.

Consistent multi-sector service delivery

Standardised network infrastructure supports reliable integration of payment systems, loyalty programmes and food-to-go operations across the global estate.

Reduced administrative overhead

Consolidated billing and simplified ISP coordination frees internal resources to focus on strategic initiatives rather than vendor management.

Scalable growth platform

Blueprint-led deployment model supports rapid integration of new sites and markets as EG Group continues global expansion.

About Evolve

Evolve delivers service-first managed network solutions for multi-site brands across retail, forecourts, QSR and hospitality. Our PCI Level 1-aligned SD-WAN, resilient Business Connectivity, Guest Wi-Fi and managed IT services are backed by a UK-based 24/7/365 Network Operations Centre.

We specialise in blueprint-led rollouts that protect trading minutes, reduce compliance risk and scale predictably across complex estates. Our proactive monitoring model means 86% of support interactions are outbound-we detect and resolve issues before sites feel the impact.

As Mako Networks' only Platinum Partner, we are the only network management company in the world to qualify as a PCI-certified Level 1 service provider, making us uniquely positioned to support hospitality and retail businesses requiring external PCI DSS certification.

For more information, contact us.