Keep trading with a 24/7/365 human Network Operations Centre (NOC)

For Retail, Forecourts, QSR and Hospitality. We monitor the network, respond to incidents, keep trading online, then fix and report.

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PCI DSS Level 1 Attestation of Compliance (AOC) held
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Independently audited security controls
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UK-based, 24/7/365 monitoring

Trusted by multi‑site brands across Retail, Hospitality, QSR and Forecourts

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What our 24/7/365 NOC does

We observe, triage and resolve incidents across connectivity, SD‑WAN, Guest Wi‑Fi and edge devices. We run change windows, patching and upgrades, keep compliance evidence current, and report on uptime and proactive fix rates, including third‑party circuits and services, surfaced in Vision, our in-house monitoring and reporting platform, for a single pane of glass.
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Proactive monitoring & incident response

Detect issues before impact; P1 in minutes.
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Troubleshooting & escalation

We own carriers, vendors and change windows.
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Vision single‑pane visibility

Estate‑wide dashboards incl. third‑party services. Smart alerting to the NOC.
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Change control & maintenance

Planned change windows out of hours with a verified fallback.

Clear ownership, fast updates, no surprises

Most tickets start with our outbound call. We form a bridge and issue updates on a fixed cadence until recovery. Post-incident we publish the report with actions and owners.

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Safe changes with verified fallback

We plan, approve and execute changes in windows that protect trading. Fallbacks are tested and evidence is logged.

  • CAB approvals and calendar transparency.
  • Staging and peer review before release.
  • Post-change verification and sign-off.
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Blueprint-led detect, respond, recover

We don’t big-bang. We verify in parallel, prove failover, and switch when evidence, not optimism, says it’s safe.

  • Observe

    Baseline uptime, scope and risk

    We capture current uptime and failover paths. No disruption, no supplier-bashing, just the facts you'll use to prioritise change windows.

    • Estate uptime baseline created
    • Failover paths documented
    • Service dependencies mapped

  • Detect

    Detect issues before they bite

    We watch circuits, SD-WAN paths, LAN and Wi-Fi. Clear thresholds trigger smart alerts to the NOC before customers feel it.

    • Unified alerts from all your systems in one place, so issues are caught early
    • Prioritised alert routing to the right engineer
    • Vision dashboards correlate alerts across carriers, SD‑WAN and third‑party services for faster triage

  • Respond

    Respond in minutes, protect trading

    When something trips, we isolate the fault and protect service, auto-failover where designed, engineer on bridge, and carrier/vendor ownership from the NOC.

    • Policy-based failover to keep tills/pumps live
    • Carrier & vendor coordination owned

  • Recover

    Fix and verify, then report

    We remediate the fault, verify paths under load and close the loop with a concise incident report—timeline, root cause, and corrective actions.

    • Root cause identified and resolved
    • Change executed with tested rollback

  • Improve

    Prevent repeats, harden the estate

    Lessons feed playbooks: tuning thresholds, QoS and segmentation, plus problem records to remove chronic causes across sites.

    • Preventative actions tracked to closure
    • Threshold/QoS and policy tuning applied
    • Trend dashboards for estate health
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Managed connectivity built for multi-site operations

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Business Connectivity

Carrier‑agnostic connectivity across major ISPs and alt‑nets to secure the best path per site.
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SD-WAN

Segmented networks with failover in seconds and automatic path selection.
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Guest Wi-Fi

Capture more guest data, plug into CRM and turn footfall into revenue insights.
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IT Services

Patching, device management and nationwide engineers under one SLA, so teams stay focused on customers.
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Learn from businesses like yours

See all case studies
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Powering EG Group's global network: Simplified management across 10 countries

Powering EG Group's global network: Simplified management across 10 countries

6,000+

sites across 10 countries

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Direct data centre integrations for secure multi-site connectivity

Direct data centre integrations for secure multi-site connectivity

250+

Global payment hosts

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Enhancing the museum experience: Guest Wi-Fi for 3 million annual visitors

Enhancing the museum experience: Guest Wi-Fi for 3 million annual visitors

7

venues connected with guest Wi-Fi infrastructure.

Our locations

Our international reach

We support multi-site brands across 12 countries and 3 continents, giving you centralised control with local breakout and one SLA. Call a local number below or speak to the UK-based Network Operating Centre (NOC) now.

Frequently asked questions

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Discover fresh perspectives and expert insights

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Need help right now?

Our 24/7/365 human NOC triages incidents, takes carrier ownership, keeps tills and pumps online, then reports with root cause and actions.

Contact the NOC