Frequently asked questions

End-to-end design, deployment, monitoring and lifecycle management that improves performance, strengthens security and reduces downtime, so your team can focus on operations and growth.

We use blueprint-led onboarding and pre-staged builds. Typical programmes deliver at pace (e.g., 600+ sites in three months) while maintaining change control and audit trails.

We begin with a rapid audit to map sites, carriers, risks and PCI scope. You’ll receive a blueprint, a pilot plan and a phased rollout schedule with clear owners and dates. This reduces variance, shortens MTTR and gives you an evidence-led path to cutover. Book an assessment today.

A tested, standard design is applied across sites, covering connectivity, security, Wi-Fi and monitoring. Standardisation speeds installs, simplifies support and improves uptime because the Networks Operations Centre can diagnose and fix consistently across your estate.

Yes. We deploy a side-by-side pilot to mirror traffic and validate performance, resilience and policy before any cutover. This de-risks change, proves value with real data, and informs a staged migration that avoids trading-hour disruption.

Yes. We run pilots/PoCs so you can validate performance, security, and failover before full rollout.

We publish SLAs for uptime, response and fix times. Designs use multi-underlay plus 4G/5G continuity so incidents don’t stop trading, and our UK-based 24/7/365 Networks Operations Centre coordinates carriers to restore service while users stay online.

We design for failure. Traffic automatically moves to secondary circuits or LTE/5G, then our Networks Operations Centre manages vendor escalations and root-cause. You’ll get incident timelines, actions and prevention steps in your service review.

Yes. Telemetry feeds our Networks Operations Centre, which opens most tickets before users call. We trend faults, tune policies and orchestrate vendors to reduce repeats, then agree actions in monthly reviews with your team.

Yes, 24/7/365 UK-based monitoring and incident response, with automated LTE/5G failover where available.

We operate PCI‑certified managed services with change control, logging and evidence packs to support Level 1 assessments. The Mako platform holds PCI certifications relevant to network segmentation/control when deployed to our standard build; we’ll cite the certificate reference on confirmation. Certification scope remains with the merchant/QSA.

We segment payment zones with least-privilege policies, strict egress rules and audited changes. Monitoring and logs are retained for investigations, and build standards keep every site consistent for faster, safer fixes.

We prepare scope diagrams, control mappings and remediation plans. You’ll know what’s in scope, what to fix and how we’ll evidence it, reducing time with your QSA and lowering assessment risk.

By segmenting in-scope systems, enforcing least-privilege policies, and providing evidence packs (network diagrams, rulesets, change logs) to support SAQ/ROC audits.

Yes. We review scope, identify gaps and provide remediation plans and documentation to help you achieve or maintain compliance. Where our standard build uses the Mako platform, its PCI certifications support network segmentation and control requirements; we provide the evidence packs your QSA needs to verify scope and controls.

A VPN encrypts traffic over one path. SD-WAN adds app-aware policies, path selection, QoS and segmentation across multiple circuits, improving performance and resilience for retail apps, payments and cloud services.

Yes. We integrate with your current carriers and cabling partners, and we operate a single, accountable escalation path so incidents are owned end to end.

Often, yes. Where sensible, we integrate with your current stack; where supportability or security is at risk, we recommend a standardised platform so policies, updates and troubleshooting stay consistent across sites.

Dashboards show site health, app performance and capacity. You’ll also receive monthly service reviews with actions, risks and forecasted upgrades so stakeholder decisions are data-led.

We design to your needs, fibre Ethernet, business broadband and LTE/5G, balancing speed, resilience, budget and growth plans.

Yes. We provide clear consent flows, configurable retention and audit trails. Policies control content and usage to protect guests and your brand, and reporting proves compliance to internal and external auditors.

Yes. Standards-based connectors can enrich profiles with consented data. We enforce consent choices end-to-end so marketing can target responsibly without compromising privacy or compliance.

We apply content filtering, rate limits and segmentation to isolate guests from corporate systems. Alerts and usage analytics help the Networks Operations Centre detect misuse early and adjust controls without impacting the customer experience.

Fibre Ethernet (DIA), business broadband and LTE/5G, we balance speed, resilience and budget per site profile.

LTE/5G continuity can be live quickly while we await fixed-line installs. We publish ETAs, chase carriers, and convert seamlessly when lines go live.

Yes. We manage orders, escalations and change windows, and keep a single incident timeline in your reviews.

Proper discovery maps integrations before change. During cutover, policies and segmentation protect third‑party services so retail, QSR and forecourt operations continue.

Typical SLAs are 15‑minute response and 4‑hour restore, backed by field engineering for onsite swap‑outs when needed.

We use rings (test → pilot → waves). Dynamic path selection maintains performance, and exceptions are tracked to closure. Reports show adoption, outstanding items and risk.

Every change is requested, assessed and scheduled with a back-out plan under CAB. Emergency changes follow documented pathways with post-implementation review, so speed never replaces accountability.

You get uptime, incident, capacity and risk reports with recommended actions and dates. Reviews focus on prevention, not just resolution, so you have a clear roadmap to improve resilience and user experience.

We track site uptime, MTTR, proactive ticket rate, first-time-fix and rollout velocity. These KPIs tie service health to business outcomes like store trading time and customer experience.

Both. We deliver direct for multi-site brands and also through selected partners where it adds value.

We use per-site bundles with volume breaks and transparent pass-throughs for connectivity. Optional add-ons cover LTE/5G continuity, enhanced field support and extended hours, so you only pay for what you need.

Yes. Pilots validate performance, resilience and user impact before scale. Results feed the rollout plan and commercials, giving stakeholders objective data to approve investment.

Core services cover monitoring, management and vendor orchestration. Options include field engineering tiers, advanced reporting, extra support hours and specialist security controls, agreed during scoping.

Yes. Blueprints account for POS, kiosks, drive-thru, Kitchen Display Systems and bursty peaks. Change windows and continuity plans protect service at lunch and evening rush without risking orders.

We separate guest, staff and payment networks, optimise Wi-Fi coverage for rooms and public areas, and enforce content controls. Property-by-property reporting helps managers act quickly on issues.

Designs consider wet-stock systems, outdoor terminals and safety constraints. We segment payment, forecourt and corporate zones and plan maintenance around peak trading to avoid queues and revenue loss.

Retail, Forecourt, Hospitality and QSR, any multi-site operation that needs secure, always-on connectivity.

Yes. Our UK-based, multilingual Networks Operations Centre runs 24/7/365, monitoring estates, opening proactive tickets and orchestrating carriers and vendors. You get local accountability with global reach via partner networks.

We can, through carrier and field partners using our standard build. We confirm local lead times and regulations during scoping and keep dashboards consistent so global and UK sites are managed the same way.

LTE/5G continuity can be delivered fast while we wait on carrier ETAs for DIA or FTTP. Sites stay monitored and trading, and we convert to fixed lines when they go live, minimising disruption.

Yes. We operate in 12 countries using trusted partner carriers and our 24/7/365 UK-based monitoring and response.

Yes, a named account manager coordinates delivery, commercials and roadmap, working with your Service Manager.

24/7/365 NOC, monthly service reviews, incident and capacity reporting, risk/actions tracking, and CAB‑governed changes with back‑out plans.

A single, documented path via NOC and Service Management with vendor/carrier orchestration and post‑incident review.